Cancelling an order
View the frequently asked questions for cancelling an order here.
Complete this form only if:
- You have not yet received your order and want to cancel all or part of the order.
- Your delivery date is over 8 business days from now. Will your order be delivered within 8 working days, please contact the planning department by phone. Use of this form is not possible in that case.
I hereby notify you that I am cancelling our agreement regarding the sale of the following goods/delivery of the following service:
- Adjustments and cancellation more than 8 working days before the delivery date are free of charge.
- Would you like to change your order within 8 working days before delivery? Please contact us by phone. If the change is still possible, the additional costs will be at your expense (up to £299).
- Would you like to exchange your glass doors for another size? Then you will pay £299 to have your sliding doors exchanged at the original delivery location.
- If you choose to withdraw the order and pick-up the goods by Tuinmaximaal within 14 days after delivery, the transport cost is £299.
- If you are not at home during the first delivery, you will pay a £199 fee for the second delivery.
- We will process your adjustments or second delivery after you have paid any charges if applicable. If possible, we deduct the costs from the refundable amount.
You will receive an automatic confirmation after cancelling your order. Once the cancellation is processed, you will receive another e-mail.
Yes, you easily cancel part of your order by filling in the online cancellation form. It is only possible to cancel complete products. It is not possible to cancel any part of a product (except spot foundations).
Once you have cancelled your order, you cannot undo it. You can, of course, place a new order.
You can cancel your order by filling in the cancellation form on the website.